Frequently Asked Questions (FAQs)

General Questions

What products do you offer?

We specialize in custom embroidery and vinyl creations, including t-shirts, hats, baby gear, and accessories. If you have a special request, feel free to reach out!

Do you offer bulk or wholesale pricing?

Yes! We offer discounts for bulk orders. Contact us for pricing details and bulk order inquiries.

Can I provide my own items for embroidery or vinyl application?

In some cases, yes. Please contact us first to discuss your request, as certain fabrics and materials may not be compatible with our processes.

Ordering & Customization

How do I place a custom order?

You can place an order through our website or by contacting us directly. Be sure to provide all details, including design preferences, colors, sizes, and any personalization requests.

Can I see a proof before my order is made?

For custom orders, we provide digital proofs upon request. Once approved, production begins, and changes cannot be made.

Can I make changes to my order after placing it?

Changes can only be made within 24 hours of placing the order. After that, production begins, and modifications may not be possible.

How do I choose the right size?

We provide size charts for all apparel items. Please review these before ordering, as we do not accept returns for sizing issues.

Shipping & Delivery

How long does it take to receive my order?

Production time is typically 5-10 business days, plus shipping time. Expedited shipping is available at checkout.

Do you offer rush orders?

Yes! Rush processing may be available for an additional fee. Please contact us before placing your order to confirm availability.

How can I track my order?

Once your order ships, you will receive a tracking number via email. Tracking updates may take 24-48 hours to appear.

Returns & Refunds

Can I return or exchange my order?

Since all items are custom-made, we do not accept returns or exchanges unless there is a defect or an error on our part.

What if my order arrives damaged or incorrect?

If you receive a defective or incorrect item, contact us within 7 days with photos of the issue, and we will replace it at no cost.

Do you offer refunds?

Refunds are only issued if we cannot replace a defective or incorrect item.

Care Instructions

How should I care for my embroidered or vinyl items?

• Embroidery: Wash inside out in cold water, tumble dry low, or hang to dry. Avoid direct ironing on embroidery.
• Vinyl: Wash inside out in cold water, tumble dry low. Do not iron directly on the vinyl design.

Contact Us

Still have questions? Reach out to us at [insert contact email/phone number], and we’ll be happy to assist you!

Thank you for choosing Sweet Lou’s Embroidery & Vinyl Creations!